FAQ

To help you get familiar with your Capuche à Mémé, we have created this tutorial, come and check it out!

To help you get familiar with your Capuche à Mémé, we have created this tutorial, come and check it out! 

Yes. Like you do with your umbrella, it is best to leave it dry a few minutes before putting it back in its pouch.

No need to choose, the rain bonnets come in one size, and you can tie it yourself around your neck so it fits the shape and size of your head.

The Capuche à Mémé is made for rain, but not for storm or to go swimming with!
This is an accessory to help you out in the event of downpours.

First of all, we are very sorry to hear about that!
Contact us to find out what steps to follow!

I am afraid we won’t be able to help you!
You may want to by a new one on www.capucheparis.com

Yes! Denim and wax fabrics are treated with traditional waterproof coatings and are water-resistants.

For orders of 1 to 4 capuches
Straight to your mailbox, no need to go to the post office, the orders are shipped with recorded delivery. You can ask us for the tracking number to track your delivery with La Poste.

For orders over 4 capuches
They will be shipped via colissimo. You may have to go to the post office if you are out and missed the delivery.

Yes. Type your address and the option “delivery abroad” will be added to your basket.
9€ for Europe
15€ for the rest of the World

5 to 6 working days from the day of your order.

Please send us an email including your order date and we will follow up the delivery.

No, I am afraid we don’t accept returns or offer refunds!
Consider offering it to someone who will enjoy wearing this accessory!

Normally no, because Mémé is very busy, but send us an email at info@capucheparis.com and we’ll see what we can do.

No. Capuche à Mémé is an accessory which aims to protect against downpours. It is made for rain, not for storms, nor for long walks under a storm.

Yes! We can design custom-made capuches with your patterns or work together with you on designs made exclusively for you with a minimum order of 500 items and a delivery within three months of the final proof of the model.

We are working on it. Feel free to share your interest by emailing us at info@capucheparis.com

We are working on it. Feel free to share your interest by emailing us at info@capucheparis.com

You will find the list of stores stocking the Capuches à Mémé here.
We don’t have visibility on the availability of stocks in those stores. Please contact the store directly beforehand to check if the model, you are after, is available in-store.